How to Apply for a New KNEC Certificate After Losing It

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Losing an academic certificate can be stressful, especially when it’s your official Kenya National Examinations Council (KNEC) certificate.

Fortunately, KNEC has streamlined the process of replacing lost certificates through its Query Management Information System (QMIS).

Here’s a detailed guide to help you apply for a certification letter if your original certificate is lost.

Step-by-Step Guide: How to Replace a Lost KNEC Certificate

Step 1: Register an Account on QMIS

Start by visiting the official KNEC QMIS portal: https://qmis.knec.ac.ke

Create an account using your personal details and submit the registration form.

Step 2: Log In to Your Account

Check your email for login credentials and use them to log into the portal.

Step 3: Select “Lost Certificate” Option

Once logged in, navigate through the menu and choose the “Lost Certificate” option.

Step 4: Fill in Exam Details

Enter the following:

Your Index Number

Type of Exam (e.g., KCSE, KCPE)

Year of Examination

Click FIND to proceed.

Step 5: Attach Mandatory Documents

Prepare and upload scanned copies of the following documents:

Copy of the lost certificate or result slip

Both sides of your ID

Passport-sized photo

Police abstract

Confirmation from the Registrar of Persons (3 pages):

Confirmation letter

Fingerprint page

Back page with personal details

Where to get this confirmation:
Visit NSSF Building, 7th Floor, Upper Hill Nairobi, or the nearest sub-county registrar of persons.

Step 6: Submit Your Application

After uploading all documents, submit your application for processing.

Step 7: Wait for Verification

KNEC will review your application and verify all details and attachments.

Step 8: Pay the Processing Fee

You’ll receive an email notification with instructions to log in and make the payment.

Fee: Ksh 5,220

Step 9: Monitor Application Status

Keep checking the QMIS system regularly to track the status of your application.

Step 10: Collect Your Certification Letter

Once the process is complete, you’ll receive an email with instructions on how and where to collect your certification letter from KNEC offices.

Important Tips

Helpline Contacts: For assistance, call 0720741004 or 0732333566.

No Physical Visits Needed: KNEC has automated most queries, so there’s no need to visit offices unless you’re collecting documents.

Stay Informed: Use your QMIS account regularly to stay updated on the progress.

Final Thoughts

Replacing a lost KNEC certificate has never been easier thanks to the online QMIS platform. Whether you need it for job applications, further studies, or personal records, following this guide will ensure you get your certification letter without unnecessary delays.

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