Housekeeping and Accommodation Level 5

This comprehensive guide covers all essential competencies for Level 5 Housekeeping and Accommodation students in Kenya. You’ll find detailed coverage of hospitality management skills including guest relations, facility operations, and professional development areas that prepare you for leadership roles in the tourism and hospitality industry.

BASIC UNITS OF COMPETENCY

1. Demonstrate Communication Skills
2. Demonstrate Numeracy Skills
3. Demonstrate Digital Literacy
4. Demonstrate Entrepreneural Skills
5. Demonstrate Employability Skills
6. Demonstrate Environmental Literacy
7. Demonstrate Occupational Safety and Health Practices

COMMON UNITS OF COMPETENCY

1. Oversee Front Office Operations
2. Oversee Facility and Property Repairs and Maintenance
3. Manage Housekeeping Operations
4. Manage Guest Experience
5. Coordinate Laundry and Linen Operations