Top trade schools in Kenya for receptionists

NB: IF YOU WISH TO DOWNLOAD THESE NOTES PLEASE CONTACT US VIA EMAIL {ADMIN@EDUNOTES.CO.KE} OR USE THE COMMENT SECTION. UPLOAD NOTES TO THE WEBSITE

Receptionists are the face of any organization. They are responsible for greeting visitors, answering calls, managing appointments, and ensuring smooth front-office operations. As the job market continues to embrace professionalism, it’s becoming essential to have formal training. In this guide, we’ll explore the top trade schools in Kenya for receptionists, the courses they offer, and how they prepare you for a successful career in front-office management.

Whether you are a school leaver, job seeker, or career switcher, training as a receptionist can open doors to jobs in offices, hospitals, hotels, schools, and NGOs across Kenya.

Main Keyword: top trade schools in Kenya for receptionists

Related Keywords:

• receptionist training in Kenya

• front office course Kenya

• colleges offering receptionist courses

• TVET institutions in Kenya

• certificate in front office operations

• hospitality and reception schools Kenya

Why Train to Become a Receptionist in Kenya?

Receptionist jobs are among the most accessible and stable office jobs in Kenya. They do not always require a degree but do require professionalism, communication skills, and proper etiquette — all of which are taught in vocational and trade schools.

Benefits of becoming a trained receptionist:

• Work in a variety of sectors (corporate, medical, hotel, education)

• Opportunity to grow into roles like executive assistant or office administrator

• Learn key skills like public relations, computer use, and records management

• Formal training increases chances of employment and promotion

What Does a Receptionist Course Cover?

Receptionist or front office training typically includes:

• Office procedures and etiquette

• Customer service and communication

• Computer skills (MS Word, Excel, email, typing)

• Telephone handling techniques

• Records and filing systems

• Basic business English and report writing

• Hospitality and guest relations (for hotel-based courses)

Course Duration: Most courses run for 3 months to 1 year depending on the institution and certification level (Artisan, Certificate, or Diploma).

Top Trade Schools in Kenya for Receptionists

Here are some of the best institutions offering accredited receptionist and front office training in Kenya:

1. Kenya Utalii College – Nairobi

Why it stands out:
A leading institution in hospitality and tourism training, Utalii College offers Front Office Operations as part of its certificate and diploma programs.

Highlights:

• Strong industry reputation

• Excellent job placement in hotels and tourism

• Practical and theory-based training

Location: Nairobi
Website: www.utalii.ac.ke

2. Nairobi Technical Training Institute (NTTI)

Courses Offered:

• Certificate in Secretarial Studies

• Certificate in Office Management

• Basic computer and receptionist training

Why choose NTTI:

• Government-sponsored

• Affordable fees

• KNEC-accredited programs

Location: Ngara, Nairobi
Website: www.nairobitti.ac.ke

3. Railway Training Institute (RTI)

RTI offers Business and Front Office Operations as part of its hospitality and management programs.

Perks:

• Modern training facilities

• Internship placement support

• Offers both full-time and evening classes

Location: Nairobi and Mombasa
Website: www.rti.ac.ke

4. East Africa Institute of Certified Studies (ICS College)

Offers specialized Certificate in Receptionist & Front Office Management and related business programs.

Why ICS:

• Flexible intakes throughout the year

• Multiple campuses countrywide (Nairobi, Kisumu, Eldoret, Mombasa, Nakuru)

• Short and long courses available

Website: www.ics.ac.ke

5. Mombasa Aviation Training Institute (MATI)

Besides aviation, MATI offers Front Office Operations and Customer Service courses relevant to receptionist roles.

Highlights:

• Focus on service excellence

• Coastal location ideal for hospitality training

• Examined by KNEC and other recognized bodies

Location: Mombasa
Website: www.mati.ac.ke

6. African Institute of Research and Development Studies (AIRADS)

Offers certificate and diploma programs in Secretarial Studies and Office Administration.

Why it’s ideal:

• CDACC/TVET-accredited

• Presence in several towns (Eldoret, Kisii, Bungoma, Kericho)

• Emphasis on employability skills

Website: www.airads.ac.ke

7. Kenya School of TVET

This institution trains TVET trainers but also offers front office-related programs to students preparing to become professionals.

Best for:

• High-quality facilities

• Government support

• Link to job placement platforms

Location: Gigiri, Nairobi
Website: www.ksatvet.ac.ke

Bonus: Online Options for Receptionist Skills

If you prefer remote learning or want to upgrade skills:

• Alison.com – Free Certificate in Receptionist Skills

• Udemy – Courses on business communication, office etiquette

• Coursera – Customer service and business writing skills

Job Prospects for Receptionists in Kenya

After training, receptionists can work in:

• Hospitals and clinics

• Hotels and lodges

• Government and corporate offices

• Law firms, schools, and NGOs

• Salons, spas, and private businesses

Final Thoughts

Choosing the right training center is the first step to becoming a successful front office professional. The top trade schools in Kenya for receptionists offer a mix of affordable, accredited, and practical training options to prepare you for today’s job market. Whether you want to work in a busy hospital or a five-star hotel, there’s a place for you — and it starts with the right skills.

Tip: Visit a nearby TVET or hospitality college, ask about front office courses, and enroll. Your career as a receptionist starts with one confident step.

WE ARE DOING THE MOST FOR YOU, PLEASE LEAVE US THE NOTES YOU ALREADY HAVE BY UPLOADING TO THE WEBSITE . THIS WAY YOUR FRIENDS FROM OTHER INSTITUTIONS WILL GET. UPLOAD ALL NOTES HERE