Banking and Finance Officer Level 6 Notes

This comprehensive guide provides Kenyan students with complete study materials for the Banking and Finance Officer Level 6 certification program. You’ll find detailed notes covering all essential competencies required for success in Kenya’s banking sector, from customer service excellence to digital banking management.

BASIC UNITS OF COMPETENCY

1. Demonstrate Communication Skills
2. Demonstrate Numeracy Skills
3. Demonstrate Digital Literacy
4. Demonstrate Entrepreneurial Skills
5. Demonstrate Employability Skills
6. Demonstrate Environmental Literacy
7. Demonstrate Occupational Safety and Health Practices

CORE UNITS OF COMPETENCY

1. Process Customer Credit
2. Sell Bank Product
3. Perform Credit Administration
4. Establish Credit Collateral
5. Manage Customer Relationship
6. Offer Customer Service
7. Provide Tellering Service
8. Manage Back Office
9. Manage Electronic Banking
10. Manage Bank Compliance