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This comprehensive guide provides Kenyan students with complete study materials for the Banking and Finance Officer Level 6 certification program. You’ll find detailed notes covering all essential competencies required for success in Kenya’s banking sector, from customer service excellence to digital banking management.
BASIC UNITS OF COMPETENCY
- Demonstrate Communication Skills
- Demonstrate Numeracy Skills
- Demonstrate Digital Literacy
- Demonstrate Entrepreneurial Skills
- Demonstrate Employability Skills
- Demonstrate Environmental Literacy
- Demonstrate Occupational Safety and Health Practices
CORE UNITS OF COMPETENCY
- Process Customer Credit
- Sell Bank Product
- Perform Credit Administration
- Establish Credit Collateral
- Manage Customer Relationship
- Offer Customer Service
- Provide Tellering Service
- Manage Back Office
- Manage Electronic Banking
- Manage Bank Compliance
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